Personal Loan Customer care Numbers of All Banks & Companies

Personal Loan Customer Care Number of all banks and Companies

Customer Service and Grievance Redressal for Financial Institutions

Executive Summary

This briefing document presents a comprehensive analysis of the customer service and grievance redressal mechanisms provided by major banks and Non-Banking Financial Companies (NBFCs) in India. Financial institutions offer multiple channels, including phone, email, online portals, mobile apps, and branches, for resolving customer inquiries and complaints. For critical issues, such as reporting lost cards, 24x7 assistance is available, while specific operating hours are set for other services.

A structured, multi-tier grievance redressal process is a common feature, starting from initial customer service contact and escalating to the Nodal Officer and Principal Nodal Officer. If not resolved internally, customers have the option to approach the Reserve Bank of India (RBI) Integrated Ombudsman Scheme. The Reserve Bank of India has also issued warnings regarding unauthorized digital lending platforms, urging the public to verify the credentials of lending entities and report any fraudulent activity. This document consolidates detailed contact information and procedures for major institutions like Axis Bank, Bajaj Finance, Muthoot Finance, IDFC FIRST Bank, State Bank of India, and Kotak Mahindra Bank, as well as a comprehensive directory of other financial service providers.

Detailed Analysis

1. Axis Bank Personal Loan Customer Care Number

Axis Bank provides customer service through various channels for the quick resolution of queries, issues, and complaints.

General Customer Service
  • Toll-free Numbers: 1800 209 5577 / 1800 103 5577
  • Chargeable Numbers: 1860 419 5555 / 1860 500 5555
Specific Helplines
  • Agriculture and Rural Inquiries: 1800-419-5577 (Chargeable)
  • Corporate Queries: 1860 500 4971 / 1800 419 0097
  • Reporting lost Credit/Debit Cards: 1800 209 5577 / 1800 103 5577 (Available 24x7)
NRI Customer Service (Chargeable Numbers)
Country NRI Phone Banking Number
USA 1855 205 5577
Saudi Arabia 800 850 0000
UK 0808 178 5040
UAE 8000 3570 3218
Singapore 800 1206 355
Qatar 00 800 100 348
Canada 1855 436 0726
Hong Kong 800 938 924
Australia 1800 153 861
Non-Toll-Free +91 40 6717 4100
Operating Hours
  • Branch Visits: Monday to Saturday, 8:00 AM to 8:00 PM (except national holidays) for loans, credit cards, and account services.
  • IVR Services: Available 24x7.
Grievance Redressal Mechanism

If the response from the customer service team is not satisfactory, the issue can be escalated:

  1. Nodal Officer:
    • Address: Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No. I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708.
    • Email: nodal.officer@axisbank.com
    • Phone: 91-080-61865200 (Mon-Sat, 9:30 AM to 5:30 PM, excluding 2nd & 4th Saturdays and bank holidays).
  2. Principal Nodal Officer: If no response or satisfactory solution is received within 30 days.
    • Officer: Ms. Deepti Radkar (Senior Vice President - II)
    • Phone: +91-080-61865098
    • Email: pno@axisbank.com

2. Bajaj Finance Personal Loan Customer Care Number

Bajaj Finance offers multiple support channels, both digital and traditional.

  • Customer Service Helpline: +91 8698010101 (IVR available 24x7 in 9 languages).
  • Live Representative Support: Monday to Sunday, 9 AM to 6 PM.
  • Fraud Support: Select "Report Fraud" on IVR; representatives available 24/7.
  • Grievance Redressal Officer: 022 41803901 (Mon-Fri, 9:30 AM to 5:30 PM).
  • Email: grievanceredressalteam@bajajfinserv.in

3. Muthoot Finance Personal Loan Customer Care Number

Follows a structured redressal process.

  • South India: 99469 01212
  • Rest of India: 011-46697754
  • Personal Loans: 1800 203 9039
  • Level 3 Principal Nodal Officer: Mr. Varghese A.S. (GM), Kochi.

4. IDFC FIRST Bank Personal Loan Customer Care Number

  • Customer Service: 1800 10 888 (24x7)
  • Loan Team Hours: 9:30 AM to 6:00 PM (All days)
  • WhatsApp Banking: Send 'Hi' to 95555 55555

5. State Bank of India (SBI) Personal Loan Customer Care Number

Contact Center available 24x7 in 15 languages.

  • Toll-free: 1800 1234 / 1800 2100 / 1800 11 2211
  • Unauthorized Transaction Reporting: 1800 1111 09
  • Home Loans: 1800 11 2018

6. Kotak Mahindra Bank Personal Loan Customer Care Number

  • Banking Helpline: 1860 266 2666 (Mon-Sat, 9 AM to 7 PM)
  • Email: service.bank@kotak.com

7. Tata Capital Personal Loan Customer Care Number

  • Toll-free: 1860 267 6060 (Mon-Sat, 9 AM to 8 PM)
  • Email: customercare@tatacapital.com

8. Contact Directory for Other Financial Institutions

Institution Customer Service Number Email/Support Availability
HDFC Bank Personal Loan Customer Care Number 1800 1600 / 1800 2600 Query form on website 8:00 AM – 8:00 PM (All days)
ICICI Bank Personal Loan Customer Care Number 1860 120 7777 / 1800 1080 Query form on website 8:00 AM – 8:00 PM (Mon–Sat)
Shriram Finance Personal Loan Customer Care Number 1800 103 4959 N/A Standard Business Hours
L&T Finance Personal Loan Customer Care Number 1800 209 4747 customercare@ltfs.com N/A
KreditBee Personal Loan Customer Care Number 080-44292200 help@kreditbee.in N/A
mPokket Personal Loan Customer Care Number 033-6645 2400 support@mpokket.com N/A
MoneyView Personal Loan Customer Care Number 080-6939 0476 care@moneyview.in N/A
CASHe Personal Loan Customer Care Number 022-46075300 support@cashe.co.in N/A
Navi Loans Personal Loan Customer Care Number +91 81475 44555 (WhatsApp) help@navi.com N/A
Nira Finance Personal Loan Customer Care Number 080-4718 5353 support@nirafinance.com N/A

9. Reserve Bank of India (RBI) Warning

In a press release issued on August 26, 2021, the RBI cautioned the public against the growing threat of unauthorized digital lending platforms and mobile apps.

Key Concerns:
  • False promises of quick and hassle-free loans.
  • Excessive interest rates and additional hidden charges.
  • Unacceptable and harsh recovery methods.
  • Misuse of agreements to access data on borrowers' mobile phones.
RBI Recommendations:
  • Verification: Borrow only from banks, NBFCs registered with RBI, and entities regulated by state governments.
  • Privacy: Never share copies of KYC documents with unknown persons or unverified/unauthorized apps.
  • Reporting: Report information about such apps or related bank accounts to law enforcement agencies or file a complaint online at https://sachet.rbi.org.in.

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